Last updated: 1/29/2026
Return Window
You have 7 days from the date of delivery to return an item. Items must be in original condition with all packaging materials.
Eligible Items
The following items are eligible for return:
- Books in original condition (no writing, highlighting, or damage)
- Items with manufacturing defects
- Items that were damaged during shipping
- Wrong items delivered
Non-Returnable Items
- Digital products and eBooks
- Books with writing, highlighting, or other markings
- Items damaged by misuse
- Items returned after 7 days
Return Process
- Contact our customer service at milestone.cbse@gmail.com
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Pack items securely in original packaging
- Ship items to our return address
Refund Process
Once we receive and inspect your returned item:
- Approved returns will be refunded within 5-7 business days
- Refunds will be processed to the original payment method
- Shipping costs are non-refundable (unless item was defective)
- Return shipping costs are customer's responsibility
Exchanges
We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at milestone.cbse@gmail.com with photos of the damage. We will provide a prepaid return label and full refund or replacement.
Contact Us
For any questions about returns, please contact us at milestone.cbse@gmail.com or call our customer service team.